It's worth noting that your switch may need a serial number upgrade, to enable the CTI interface on the switch. A lot of TSPs are, if you browse around various web sites. The TSP should be supplied with the switch I don't know how to obtain it otherwise, although you might find it 'lying around' on a download link. Alcatel sometimes refers to the TSP as 'SPI for Microsoft TAPI server'.
Dear David, Yes, there is a third-party TSP for the Alcatel OmniPCX Office. Grant Schenck 'David Perkns' wrote in message Electrolux Manual For Over The Range Microwave there. BTW, by queued calls do you mean multiple calls offering on your station line? If so then you should see just that from TAPI, that is multiple calls in a LINECALLSTATE_OFFERING state. No idea but some TSPs (even those that only support a single line/first party view) may support private extensions to let you see a snapshot of activity on other lines (like queues.) However, only their docs would tell you that. Release Note for OmniPCX Office RCE Release 10.1 Version 014.001. IP-Dect Software R170 availability since OmniPCX Office.
